Read some of our customers' frequently asked questions below.


I need additional measurements for your pieces. Where can I find those?

Are all of your pieces made in America?

Will I be able to find all of the products shown on your website in one of your Bassett stores?

Are the online prices the same as the prices in the store?

Can I purchase all of your products online?

Where is the model number located?

Where can I buy Bassett Products?

How do I clean my furniture?

How do I care for my Cast + Forge Hardware?

Do you have instructions on assembling furniture?

Can I purchase extra protection for my furniture?

What’s the difference between wood and solid hardwood?

Do I need a foundation for my bed or headboard?

Orders, Delivery, and Returns

Does Bassett accept major credit cards?

What is the status of my order?

How can I order repair parts?

How does Bassett deliver?

How do I determine what my delivery fee will be?

How soon must I schedule delivery?

Am I able to pick up my order in store to avoid the delivery fee?

What is the status of my order?

Will the delivery team be able to remove my old furniture?

Do I have to create an account to purchase?

Am I able to make changes to my order?

Am I able to submit a deposit or down payment or place an order on layaway?

What is your return / cancellation policy?

Am I able to purchase items outside of the continental US?

Trade Sales

I’m a licensed interior designer. Does Bassett have an incentive program for me?

Other Questions

I'm looking for a Bassett store near me and I can't find one on your Store Locator. Why?

How can I obtain samples of fabrics?

What about my warranty?

Where can I purchase Bassett accessories?

How do I become a Bassett dealer?

How do I get replacement Bassett drawer pulls and other decorative hardware?

How do I find discontinued product?

Do you offer gift cards?

I do not want to receive printed catalogs or emails from Bassett any longer. Can you please remove me from your lists?

Does Bassett have financing available?