Bassett - Return and Cancellation Policy

CUSTOM PRODUCT: Bassett does not accept cancellations or changes on any custom-ordered product after 24 hours of the order being placed. Bassett does not accept returns on any custom-ordered/ “Made to Order” product. All custom items will be identified on the sales order. 

Custom Rugs can be canceled within 24 hours of the order being placed and are not eligible for return. 

NON-CUSTOM PRODUCTS:  For any non-custom items, Bassett will accept cancellation prior to delivery with a 15% restocking fee. This fee is 15% of the total sale price of the merchandise, excluding tax and delivery.

Non-custom rugs can be returned with a 15% restocking fee within 30 days of receipt of merchandise.

STOCKED NON-FURNITURE ITEMS - All stocked, non-custom accessories can be returned within 30 days with proof of purchase.  Note, the product must be in new and unused condition.

Some states have laws that differ from the above policies, please see your local Bassett store/retailer for details.

Clearance and Flash Sale items cannot be canceled. Clearance and Flash Sale items are final sale and may not be returned. Quantities are limited and no price adjustments will be made on prior sales.

BENCHMADE FINISH SAMPLES - Undamaged finish samples may be returned for a full refund within 90 days of purchase.  Finishes must be returned in the original packaging.  Once returned, you'll receive a full refund on the original purchase method. 

Online Returns are accepted for Bed Linens, Cast + Forge Hardware, and Finish Samples


Accessory Returns Contact Us:


Some Accessory Categories require return authorization. Please complete the form below for online purchases for lighting, rugs, or wall decor.